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Over the years we have struggled with the best way
to provide top quality service to our customers. When we first started
we would stand around the fax machine waiting for an order to come
in. For a long time we were thrilled to receive even one order a
day. With a couple of calls and a couple of emails per day it was
easy to stay on top of requests, reply to emails and answer the
phone in a timely manner.
Things have changed now, we routinely receive hundreds
of emails and phone calls per day. Just organizing the emails and
trying to coordinate answers and responding quickly turned into
a full time job for 2 employees. We realized that there had to be
a better way - and we found it.
Even though we have a very large selection of greenhouse
kits it doesn't take terribly long until most of the questions start
to sound pretty darn familiar. It seemed that if we found a way
to make those answers easier to find it would help our customers
by giving them an immediate answer to their question - and free
up our staff to research those hard to find answers, process orders
and provide better online tracking.
So we developed our online FAQ/Knowledgebase. Every question that
we have ever answered right there at the edge of your fingertips
- mere seconds away.
Click here for
Frequently
Asked Questions
But what if you can't find your answer there?
What if you need a tracking #?
What if you have the next question that is going to be posted in
the FAQ?
We have that covered with our new online help desk!
Just open up a Service Ticket. It is just like sending an email;
except that your question goes into our help desk ticket system
where it can be worked on by up to 5 of our customer service reps.
Plus it stays right there on our computer screens just blinking
away until one of us takes care of your request.... No long waits
for your request to be answered!
Ready to place an order and only want to deal with
a real live person?
we can take care of that also with our new 24 hour
Order Hotline
Toll Free 24 Hour Order Line 1-877-718-2865
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Please note that while these customer service reps have complete
access to our order processing, websites, faq/knowledgebase and
have lots of experience they don't have access to our customer database
or order tracking so please submit a service request for that info
and we will research it as quickly as possible.
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